WD Assist — A Cloud Assist Company
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Your Workday AMS health check

Is your AMS working for you?

Take a fresh look at your coverage, continuity, knowledge and enablement, value and long-term Workday success. Six short steps. Around four minutes.

Start my health check

No charge. See your results straight away. No email required.

A clearer next conversation

Your support. The full picture.

  • A score across five areas of your AMS
  • Your priorities for improvement
  • Suggested services to support your team

A self-assessment to start a useful conversation, based on your answers.

Your score is calculated in the browser, which needs JavaScript. You can still read all six steps below and talk them through with us.

Where does support feel harder than it should?

What feels most painful with your current AMS setup?

Choose up to three, or continue if none apply. These shape your recommendations.

0 of 3 selected

How well is your current AMS covering these areas?

Release Management

Workday releases are planned, tested and rolled out proactively.

Reporting & Analytics

You get clear, timely reporting and data insight from Workday.

Roadmap & Advisory

You get strategic input on what to prioritise next, not just support tickets.

Change Management & Adoption

Change is planned for, and adoption is actively supported.

Functional / Day-to-day Support

Configuration, troubleshooting and functional questions are handled well.

How stable has your support been?

In the last 12 months, how many times have your consultants changed?
How often do you find yourself re-explaining your setup or history to your AMS partner?

Is your team getting more capable?

Does your AMS partner give you documentation that is clear and easy to understand?

Configuration notes, fixes and how-to guides your own team can follow.

Does your AMS partner actively upskill and train your internal team?

Showing your people how, as well as doing the work for them.

Do you receive education on AI within Workday?

What the new AI features do, what they mean for your people and how to govern them.

When consultants change, is their knowledge handed over properly?

A written handover, so nobody has to start again.

Do you get clear reporting on the hours used and the service levels met?

So you can see what the support delivered each month.

How predictable is your AMS spend?

What is your approximate annual AMS spend?

Optional, in pounds sterling. Your spend does not change your score.

Do you use all the AMS hours you pay for?
Do you regularly pay extra for work outside your AMS agreement?

Is your support setting you up for what comes next?

Overall, does your current AMS model set you up for long-term Workday success?
How is my score calculated?

We use WD Assist’s AMS health check scoring. Five areas (coverage, continuity, knowledge and enablement, value and long-term success) each contribute equally to the overall score, which is their rounded average.

Coverage reflects five service areas. Continuity reflects consultant changes and how often you repeat your context. Knowledge and enablement reflects documentation, training for your team, education on AI in Workday, handovers when consultants change and reporting on hours and service levels. Value reflects unused hours and additional charges. Success reflects your own assessment of the future. Your selected pain points shape service recommendations; annual spend does not affect the score.

Stabilise, Enable, Improve, Scale and Transform combine those same answers to show themes for discussion. Scores describe your answers to this check. They are not an industry benchmark, audit or independently verified measure.

One connected team

Support the application. Support everything around it.

Our Awesome Managed Support brings Workday depth together with strategy, advisory, business cases, change, training, testing, governance, RPA and AI engineering through Cloud Assist Group.

Every managed support customer gets PeopleSafeguard, with no separate charge, for responsible and ethical use of AI in HR.

Explore what our AMS can cover

Let’s take the work out of Workday.

Tell us what’s working, what isn’t and what you need next. Thirty minutes with a Workday specialist, no charge.

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