Long-term support that keeps teams confident and Workday evolving.

AMS is an ongoing support arrangement where WD Assist manages, maintains and develops your Workday environment after go-live. This covers everything from resolving configuration issues and handling change requests, to managing Workday’s semi-annual releases and proactively identifying ways to get more from your investment.

Some organisations build sufficient internal Workday expertise to self-manage. Most find that the ongoing complexity; bi-annual platform releases, evolving business requirements and specialist configuration work makes AMS more cost-effective than maintaining a fully resourced in-house team. We can help you assess what makes sense for your organisation.

Workdays own support covers platform issues and bugs. AMS covers everything above that layer; your configuration, your business processes, your integrations and your reporting. It is the difference between keeping the lights on and having a partner who actively helps your Workday environment perform better over time.

Our AMS agreements cover break/fix resolution, change request management (new configuration, reports, and integrations), Workday release management, tenant health monitoring and access to specialist expertise across functional and technical areas. We scope engagements individually; you are not paying for a standard package that does not match what you need.

Yes, and this is something we do regularly. A well-managed transition typically takes four to six weeks and is largely invisible to your end users. WD Assist has a structured onboarding process; we review your tenant, document the current state and take on accountability cleanly. The short-term friction of switching is usually offset quickly by the improvement in support quality.

We hear this often. Our answer is not a promise, it is a process. We will tell you what is realistic before you sign anything, give you reference clients to speak to and build SLA commitments into our agreement that we are genuinely accountable to. If we cannot meet a requirement, we will say so upfront.

Workday releases major platform updates twice a year; typically in March and September. These can affect existing configuration, introduce new features and require regression testing to ensure nothing breaks. Managing releases is a core part of WD Assist AMS. You should not have to think about a Workday release as a risk event.

Yes. Tenant health reviews and configuration remediation are a core part of what WD Assist does. We will assess your current state, identify what is causing friction and work with you to prioritise remediation; without requiring a full re-implementation. Many of our best long-term AMS relationships started with a tenant health engagement.

Absolutely. WD Assist can scope and deliver Workday expansions as part of or alongside your AMS engagement. You should not need to go back to your original implementer or procure separate project services every time your Workday footprint needs to grow.

Yes. WD Assist has capability across HCM, Payroll, Financials and Integrations; as well as technical areas including Workday Studio, BIRT and Prism Analytics reporting, and security configuration. You have a single point of accountability rather than splitting functional and technical support across different suppliers.

An internal team gives you deep contextual knowledge of your business; but it is expensive to resource properly, difficult to cover during leave and turnover and hard to keep current across all Workday functional and technical areas. WD Assist gives you a broader pool of expertise, available consistently, at a predictable cost. Many clients run a hybrid model; an internal Workday lead supported by WD Assist for specialist and overflow capacity.