Awesome Managed Support
Workday® support that takes the work off your team.
Day-to-day support, improvements and releases, advice and enablement, in one accountable relationship. We agree the capacity, priorities and specialists with you, and every review shows what the work changed.
The health check takes about four minutes. No charge and no email needed.
How it works
Keep Workday running. Keep getting more from it.
Fix what is urgent. Improve what matters. Give your internal team room to lead.
Get the day-to-day under control.
Expert help with issues, configuration, integrations, reporting and security. Clear priorities, visible ownership and updates that tell you what happens next.
The aim: less disruption, less chasing.
Make progress part of the plan.
Fix recurring problems, plan releases and testing, simplify processes and use automation where it helps. Give improvements an agreed place alongside urgent work.
The aim: a Workday setup that keeps getting better.
Leave your team stronger.
Bring strategy, business cases, governance, change and training into the conversation. Share knowledge so your people can make better decisions and confidently own what comes next.
The aim: more confidence inside your team.
One accountable lead for day-to-day Workday support and the work around it, with specialists brought in as agreed. We agree capacity, priorities and specialist involvement with you.
What we can cover
The right expertise. Without the complexity.
From Workday configuration to the client-side work it creates: strategy, adoption, assurance and intelligent automation. Bring the right specialists into one joined-up plan.
We agree coverage, capacity, specialist access and responsibilities with you. Substantial projects and extra capacity are scoped explicitly.
Day-to-day support
- Issue investigation and configuration changes
- Integration troubleshooting and data support
- Reports, access and security configuration
- Specialist help for your internal Workday team
So you can: get the right help without coordinating a different supplier for every question.
Improvements and releases
- Prioritised enhancement and remediation backlog
- Root-cause work on recurring issues
- Release impact assessment and testing support, including new AI features to review before you switch them on
- Process, reporting and integration improvements
So you can: move beyond reactive work and make informed decisions about what to improve next.
Advice and team enablement
- Practical advice on options and trade-offs
- Documentation and knowledge transfer
- Training, change management and adoption planning
- Strategy, roadmaps, governance and business case support
So you can: build internal confidence while keeping specialist help close.
Transformation and intelligent automation
- Process redesign and operating model advice
- Testing strategy and execution support
- RPA and AI engineering for suitable workflows. Where AI would inform decisions about people, we agree with you first whether to build it, the human oversight it needs and who must be informed or consulted.
- Responsible AI governance for HR processes, supported by PeopleSafeguard
So you can: solve the business problem surrounding Workday, as well as configure a response inside it.
Included with managed support
AI in HR needs more than enthusiasm.
Every WD Assist managed support customer gets PeopleSafeguard, with no separate charge: a practical way to build AI literacy, record HR AI use cases and ownership, and keep evidence of the decisions you make. Your proposal sets out the number of users, how we onboard your team and how long access runs.
PeopleSafeguard supports your governance; legal advice and compliance decisions stay with you and your advisers.
Thinking about a change?
Change provider. Keep the knowledge.
You don’t have to start again to get better support. Start by understanding what needs to move, and what needs to stay.
Map the current setup, open issues, documentation, contracts and key business dates. Get clear on the risks before making the move.
Confirm scope, people, access, knowledge transfer and escalation routes. Make the responsibilities and transition criteria explicit.
Stabilise the priorities, establish a working rhythm and agree the next improvements. Keep your team involved without making them manage every detail.
Transition timing depends on scope, access and cooperation from the teams involved, and we plan it around your payroll and release calendar rather than promise one timetable for every transition.
Experience and accountability
Know what good support looks like.
Ask about our Workday experience. Meet the people proposed for your service. Agree what good looks like, and how you’ll see the progress.
A more useful service review.
ExampleIllustrative review questions, not reported customer results. Measures and baselines are agreed for each engagement.
Straight answers
A few things you might be asking.
The questions buyers ask us first.
Can you work alongside our internal team?
Yes. The service can complement your own Workday capability, adding specialist expertise or extra capacity where you need it. We agree who owns which responsibilities so your team stays in control.
Can we move from another support provider?
Yes. We start by reviewing your needs and the handover requirements, including access, documentation, open work and your existing contract. The transition plan and timing are agreed around those dependencies.
How is the service priced?
We scope it around the expertise, coverage, capacity and improvement work you need. Your proposal sets out included work, capacity, exclusions and approval rules for additional work. We agree changes to scope or capacity with you before proceeding.
What response times can we expect?
Service hours, priority definitions, response targets and escalation arrangements are agreed in your service agreement. We distinguish the first response from restoration and final resolution, rather than treating them as the same thing.
Who sees our employee data, and from where?
We work in your tenant through accounts that you create and control. Your proposal names the people who will access it, the countries they work from, any Cloud Assist Group company or subcontractor involved, and the data processing terms that apply.
Can our AMS cover strategy, change and AI work too?
It can, within an agreed plan. We bring in HR strategy, governance, change, training, testing, RPA and AI engineering specialists when needed. Capacity, scope and any substantial project work are set out clearly in the service agreement.
Do you cover both functional and technical work?
Yes. We can bring together expertise across HCM, Financial Management, Payroll, integrations, reporting and security configuration. Exact module and country coverage is confirmed during scoping, along with any specialist or project requirements.
Do you also help with Workday implementations?
Yes. We help with implementations and expansion work as well as ongoing support. We confirm the delivery scope, responsibilities and appropriate Workday partner arrangements before proposing a programme.
Let’s take the work out of Workday.
Tell us what’s working, what isn’t and what you need next. Thirty minutes with a Workday specialist, no charge.
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